Policy
Terms & Conditions
Welcome to vapeshop2u.com. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please review these terms carefully. If you do not agree with them, you should not use our website.
1. Acceptance of Terms
By accessing and using this website, you accept and agree to be bound by these Terms and any applicable guidelines, rules, or additional terms that may apply to specific services offered on the site.
2. Use of the Website
You agree to use the website only for lawful purposes and in a manner that does not infringe on the rights of others or restrict their use and enjoyment of the website.
Prohibited behavior includes, but is not limited to:
Harassing or causing distress or inconvenience to other users
Transmitting obscene or offensive content
Disrupting the normal flow of communication within the website
3. Intellectual Property
All content on the website—including text, graphics, logos, images, and software—is the property of vapeheat.com or its content suppliers and is protected by international copyright laws. Unauthorized use of any content may violate copyright, trademark, or other applicable laws.
4. Limitation of Liability
vapeshop2u.com is not responsible or liable for any damages or injuries that result from your use of this website. This includes, but is not limited to:
- Damages caused by use of (or inability to use) the site
- Use of (or inability to use) any website linked from our site
- Failure of the site to operate as expected
- Errors or omissions
- Site interruptions or unavailability
- Delays in operation or transmission
- Computer viruses or line failures
- You agree that your use of the site is at your sole risk.
5. External Links
Our website may contain links to third-party websites that are not owned or controlled by vapeshop2u.com. We are not responsible for the content, privacy policies, or practices of any third-party websites.
You acknowledge and agree that vapeshop2u.com shall not be liable, directly or indirectly, for any damages or losses caused or alleged to be caused by your use of, or reliance on, any third-party websites, content, goods, or services.
6. Changes to These Terms
We may modify or replace these Terms at any time, at our sole discretion. If a revision is considered material, we will provide at least 30 days’ notice before the new terms take effect. What constitutes a material change will be determined by us.
7. Contact Us
If you have any questions regarding these Terms, please contact us via our website’s chat box.
Governing Law and Jurisdiction
These Terms and Conditions are governed by and interpreted in accordance with the laws of Malaysia. Any dispute arising from or related to these Terms shall be submitted to the exclusive jurisdiction of the courts of Malaysia.
Privacy Policy
This Privacy Policy explains how vapeshop2u.com collects, uses, and discloses your personal information when you visit our website.
1. Information We Collect
We collect several types of information about and from users of our website, including:
Personal data, such as:
- Name
- Email address
- Telephone number
- Non-personal data, such as:
- Browser type
- Internet service provider (ISP)
- Referring/exit pages
- Operating system
- Date/time stamp
- Clickstream data
2. How We Use Your Information
We use the information we collect for purposes including:
- To provide, operate, and maintain our website
- To improve, personalize, and expand our website
- To understand and analyze how you use our website
- To develop new products, services, features, and functionality
- To communicate with you directly or through partners (including for customer service, updates, and marketing)
- To process your transactions and manage your orders
- To detect and prevent fraud
3. Sharing Your Information
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties unless we provide you with advance notice.
This does not include trusted third-party partners who assist us in operating our website, conducting our business, or servicing users, as long as those parties agree to keep this information confidential.
We may also release information if required to:
- Comply with the law
- Enforce our site policies
- Protect our or others’ rights, property, or safety
4. Data Security
We implement various security measures to protect your personal information. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
Depending on your location, you may have rights regarding the personal information we hold about you. These may include the right to:
- Access your data
- Correct or delete your data
- Object to or restrict certain processing
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated version becomes effective immediately upon posting. You are encouraged to review this page periodically.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us via our chat box.
Shipping Policy
We accept product returns under the following conditions:
- Products must be returned within 7 days of purchase.
- Products must be in their original condition, unused, and undamaged.
- Products must include all original packaging and all accessories.
Refunds
We offer refunds for eligible returns, under these conditions:
- Products must be returned within 7 days of purchase.
- Products must be in their original condition, unused, and undamaged.
- Shipping fees for returned items are the responsibility of the customer.
- Refunds will be processed to your original payment method within 7 working days after we receive and inspect the returned items.
Exchanges
If you receive a damaged product or an item that does not match your order, you may request an exchange. Exchange requests must meet the following conditions:
- Exchange requests must be made within 7 days of receiving the product.
- We will arrange the return of the product and replace it with a new one.
- Replacement items will be shipped within 7 working days after we receive and inspect the returned product.
Customs and Lost Shipments
We aim to ensure your order arrives safely. However, due to the sensitive nature of vape products in Malaysia, shipments may sometimes be delayed, intercepted, or lost by customs.
In such cases, please note that our platform cannot be held responsible for any loss, delays, or compensation. We appreciate your understanding regarding this matter.
Refusal of Returns or Exchanges
We reserve the right to refuse returns or exchanges if:
- Products do not meet the conditions of our return policy, or
- Other valid reasons apply at our discretion.
Contact Us
If you have any questions or require assistance, please contact our customer service team. We are here to help you and are committed to resolving any issues promptly.
Thank you for your understanding and cooperation.
Return & Refund Policy
We accept product returns under the following conditions:
- Products must be returned within 7 days of purchase.
- Products must be in their original condition, unused, and undamaged.
- Products must include all original packaging and all accessories.
Refunds
We offer refunds for eligible returns, under these conditions:
- Products must be returned within 7 days of purchase.
- Products must be in their original condition, unused, and undamaged.
- Shipping fees for returned items are the responsibility of the customer.
- Refunds will be processed to your original payment method within 7 working days after we receive and inspect the returned items.
Exchanges
If you receive a damaged product or an item that does not match your order, you may request an exchange. Exchange requests must meet the following conditions:
- Exchange requests must be made within 7 days of receiving the product.
- We will arrange the return of the product and replace it with a new one.
- Replacement items will be shipped within 7 working days after we receive and inspect the returned product.
Customs and Lost Shipments
We aim to ensure your order arrives safely. However, due to the sensitive nature of vape products in Malaysia, shipments may sometimes be delayed, intercepted, or lost by customs.
In such cases, please note that our platform cannot be held responsible for any loss, delays, or compensation. We appreciate your understanding regarding this matter.
Refusal of Returns or Exchanges
We reserve the right to refuse returns or exchanges if:
- Products do not meet the conditions of our return policy, or
- Other valid reasons apply at our discretion.
Contact Us
If you have any questions or require assistance, please contact our customer service team. We are here to help you and are committed to resolving any issues promptly.
Thank you for your understanding and cooperation.
